Satisfaction Guarantee and Return Policy

Satisfaction Guaranteed:

We want you to be completely happy with your purchase. If for some reason you are not, please contact us using our contact form or call us and we will make it right.



Returns/Exchanges:

If you are not completely satisfied with your order, please utilize our 30 Day NO HASSLE Return/Exchange Policy. Just send your item back along with a copy of your original order and we will issue an immediate credit. Personalized products are not returnable. Shipping fees are non-refundable. All Returns and Exchanges must be in their original packaging and be in perfect condition.

Our return address is:
Forever & Always Inc
580 Saurer Farms Drive
Victor, NY 14564

We strongly suggest that you insure your return package to guarantee that we receive it and without damage.



Damage/Shortage Claims:

Report all Damage/Shortage Claims within 15 Days of delivery acceptance. Please inspect your package as soon as you receive it. Unfortunately, we cannot guarantee a resolution on packages that aren't opened and inspected immediately upon receipt.



Cancellations:

We cannot guarantee to cancel any order(s). We will make every attempt to intercept your order whenever possible, however, you will be charged for any work that has already been completed. In addition, there is a 25% (of order total) cancellation fee for all Seed Packet already in process.