Frequently Asked Questions

What are MySeedPackets.com hours of operation?

My Seed Packets (Forever&Always Inc) customer service representatives are available to assist you Monday through Friday, 10:00 am - 4:00 pm (EST). Please call us toll free at 1-800-404-4025 or email us anytime at: order@myseedpackets.com. If for some reason you are unable to reach a customer service representative immediately, we do promptly respond to your voice messages and email inquiries.



How quickly can I expect to receive an answer to my e-mailed question?

You can expect a response within 24 hours maximum (unless your email was transmitted over the weekend or on a holiday).



Where is MySeedPackets.com located?

Our mailing address is 580 Saurer Farms Drive Victor, NY 14564.



Is the information I provide MySeedPackets.com kept private?

We respect your privacy! We will only use your e-mail address when we are confirming your internet order or if additional information is required. We assure you, your e-mail address will not be made available to any other companies. View our Online Privacy Policy here: privacy policy.



How do I order online or via the telephone?

Placing an order with MySeedPackets.com is easy and convenient. Please click here to review all Ordering Options and Details or call us directly to place your order over the phone at 1-800-404-4025. Customer service representatives are available to assist you Monday through Friday, 10:00 am - 4:00 pm (EST).



Is it safe for me to use my credit card? Is your site secure?

Absolutely. Our site is equipped with Secure Socket Layer technology. If you access the MySeedPackets site using a secure browser such as Foxfire or Internet Explorer, etc., the personal data you send us (name, address, phone number, credit card information, etc.) is encrypted for your protection (during the checkout's transmission process) and can only be decoded by MySeedPackets.com. You can verify this in the URL within our shopping cart, on pages where personal information tells you that you are on a secure page.



What type of payments do you accept online?

MySeedPackets.com accepts American Express, Discover, Mastercard and Visa online. Please note that all charges are in U.S. dollars.